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Remote Assistance
This page
will connect you to one of our technicians
using our proprietary TrialWorks Customer
Support Utility (CSU).
In just a few clicks your desktop will be
visible to us and we'll be able to take
control of your computer as you sit back and
relax.
If you have anything open on your computer
right now that you consider private or
confidential please close it. Once you
are ready enter the session ID assigned by
the technician.
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Were You Aware?
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Our support team will use an array of remote
access tools to assist you with your issues. In rare
cases your security may prevent such connections.
Your IT Administrator should know that:
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TrialWorks CSU (our
proprietary customer support utility)
requires port 1179-1180. The file is an EXE
and will install itself as a service.
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Microsoft LiveMeeting will
install an ActiveX component.
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Remote Desktop Connections
are used to access servers.
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