TrialWorks Maintenance / Technical Support

TrialWorks SQL annual maintenance and support agreement is purchased along with SQL user licenses. There are numerous benefits to having an annual maintenance agreement such as:

   Technical support through:

       Web access at www.trialworks.com,

       e-mail at techsupport@trialworks.com,

       toll-free telephone at 800.377.5844, or

       fax at 305-259-5556.

  Upgrades to our software.  Upgrades are available on our website at http://www.TrialWorks.com and assistance can be scheduled at times convenient to you.  You can do the upgrades yourself or simply schedule us to do them for you after hours. 

  The ability for you to suggest features you would like to see added; and see them implemented in TrialWorks.  All suggestions can be sent to our development team. Click here.

   Personal technical support without the hassle of communicating with a machine asking for touch-tones.

  Experienced technical advisors that work directly with the development staff to better understand the internal work of TrialWorks, Outlook, Word, Exchange, Networking, and SQL. 

  With your internet access, we have remote access capabilities so that we can solve your problems directly, saving you time.  We can gain remote access to your PC using our proprietary TrialWorks Customer Support Utility (CSU) or via Remote Desktop.

  Assistance with the maintenance of your SQL TrialWorks database, which may include compacting, archiving, security, repair, etc.